TERMS OF SERVICE
Last Updated: September 2026
1. ABOUT THESE TERMS
This website is operated by Roamie Collections ("Roamie", "we", "us" or "our").
These Terms of Service ("Terms") apply to your use of the Roamie Collections website, including browsing our website, purchasing our products and using any features or services made available through the website.
By accessing our website or placing an order with us, you agree to these Terms and the policies referred to on our website, including our Shipping Policy, Returns & Refunds Policy and Privacy Policy.
Please read these Terms carefully before using our website or placing an order.
If you do not agree with these Terms, please do not use our website.
2. OUR WEBSITE
Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products online.
We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may update, modify, suspend or discontinue parts of our website from time to time where reasonably necessary, including for maintenance, security, technical or operational reasons.
Nothing in these Terms limits any rights you have under applicable Australian consumer law.
3. ACCEPTABLE USE
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
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use the website for any unlawful, fraudulent or unauthorised purpose;
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interfere with or attempt to compromise the security or operation of the website;
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introduce viruses, malware or other harmful code;
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attempt to gain unauthorised access to our systems, website or another person's account;
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copy, reproduce, modify or commercially exploit our website or its content without our written permission;
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use automated systems to scrape, crawl or collect information from our website without our permission; or
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provide information that is false, misleading or fraudulent.
We may take reasonable steps to restrict or suspend access to our website where we reasonably believe it is being misused, used unlawfully or used in breach of these Terms.
4. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate and up to date.
Minor variations may occur between products, including variations in colour, texture, stitching, finish or appearance, particularly for products manufactured in batches.
Images on our website are provided for illustrative purposes. Colours may appear differently depending on your device, screen or display settings.
Product information may be updated from time to time.
Nothing on our website is intended to exclude, restrict or modify your rights under the Australian Consumer Law.
5. PRODUCT SAFETY
Roamie products should be used in accordance with any age recommendations, warnings and instructions provided with the product or on our website.
Where applicable, our products may contain small parts and may present a choking hazard.
CHOKING HAZARD – Small parts. Not for children under 3 years.
Products should be used appropriately and in accordance with any applicable safety information.
If you believe a Roamie product presents a safety issue, please contact us immediately at:
hello@roamiecollections.com
Roamie complies with applicable Australian product safety requirements and standards relevant to the products we sell.
6. PRICES
All prices displayed on our Australian website are in Australian dollars (AUD) unless otherwise stated.
We take reasonable care to ensure that prices displayed on our website are accurate.
Prices may change from time to time. Price changes will not affect an order that has already been accepted, except where permitted or required by law.
Shipping charges, where applicable, are displayed separately and before you complete your purchase.
The total amount payable will be displayed at checkout before payment is completed.
7. ORDERS
When you place an order through our website, you are submitting an offer to purchase the products selected by you.
After you place an order, we will send an order confirmation email acknowledging that we have received your order.
An order confirmation acknowledges receipt of your order and does not necessarily mean that your order has been accepted or dispatched.
We may contact you if there is an issue with your order, including a stock availability issue, payment issue, pricing error or delivery issue.
If we are unable to supply a product you have paid for, we will contact you and provide an appropriate solution, including a refund where required by law.
We will not rely on this section to avoid our obligations under the Australian Consumer Law.
8. PAYMENT
Payment must be made using one of the payment methods available at checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payment processing may be handled by third-party payment providers.
If a payment is declined or reversed, we may be unable to process or dispatch your order until payment has been successfully received.
9. ORDER CANCELLATION
We may need to cancel an order in limited circumstances, including where:
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a product is unavailable;
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there has been an obvious pricing or product description error;
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we reasonably suspect fraudulent or unauthorised activity;
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we are unable to deliver to the nominated destination; or
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cancellation is otherwise required or permitted by law.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.
Nothing in this section affects your rights under the Australian Consumer Law.
10. SHIPPING AND DELIVERY
Our shipping costs, delivery estimates, international shipping arrangements and other shipping information are set out in our Shipping Policy.
Delivery timeframes are estimates unless expressly stated otherwise.
Once an order has been dispatched, delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays and other disruptions.
We will take reasonable steps to assist you where a parcel is delayed, lost or damaged.
Please refer to our Shipping Policy for further information.
11. INTERNATIONAL ORDERS
If you purchase products for delivery outside Australia, you are responsible for complying with applicable import, customs and other requirements in the destination country.
International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges may be payable by the recipient.
Please refer to our Shipping Policy for further information.
12. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Our Returns & Refunds Policy explains our process for returns, refunds and exchanges.
Nothing in our Returns & Refunds Policy or these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law.
Australian Consumer Law consumer guarantees apply automatically to eligible purchases and cannot be excluded by a business.
If you believe there is a problem with a product, please contact us at:
hello@roamiecollections.com
We may ask for reasonable information, such as your order number, photographs or other information about the issue, so that we can assess the problem and determine the appropriate remedy.
13. AUSTRALIAN CONSUMER LAW
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australian Consumer Law consumer guarantees cannot be taken away by anything a business says or does.
14. CHANGE OF MIND
Unless otherwise stated in our Returns & Refunds Policy, we are not required under the Australian Consumer Law to provide a refund, replacement or exchange simply because you have changed your mind.
If Roamie offers a change-of-mind return or exchange, it will be provided according to the conditions set out in our Returns & Refunds Policy.
Our change-of-mind policy does not affect your rights where a product does not comply with the Australian Consumer Law.
15. INTELLECTUAL PROPERTY
All content on the Roamie Collections website, including:
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Roamie names and logos;
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product names;
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photographs;
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illustrations;
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graphics;
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product designs;
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packaging artwork;
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text;
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product descriptions;
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website layouts; and
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other original content
is owned by or licensed to Roamie and may be protected by copyright, trade mark and other intellectual property laws.
You may access and use our website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, sell, licence or commercially exploit our content without our prior written permission, except where permitted by law.
16. REVIEWS, COMMENTS AND USER CONTENT
If you submit a review, photograph, comment, testimonial or other content to Roamie, you remain responsible for that content.
You must ensure that anything you submit:
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is truthful and based on your genuine experience;
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does not infringe another person's intellectual property or privacy rights;
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is not unlawful, defamatory, abusive or misleading; and
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does not contain malicious code or other harmful material.
By submitting content to us, you grant Roamie a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes connected with our business, including displaying customer reviews and promoting Roamie, subject to applicable law.
We may remove or decline to publish content that we reasonably consider unlawful, misleading, inappropriate or inconsistent with these Terms.
We do not require or encourage customers to provide only positive reviews.
Reviews and testimonials must represent genuine customer experiences.
17. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrate with third-party websites, applications, payment providers, shipping providers or other services.
These third parties operate independently from Roamie and may have their own terms and privacy policies.
Where you use a third-party service, you should review the terms and policies applicable to that service.
To the extent permitted by law, Roamie is not responsible for the content, availability or practices of third-party websites or services.
18. PRIVACY
Your use of our website and the handling of your personal information are also subject to our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, how we may disclose it and how you can contact us about privacy matters.
19. WEBSITE INFORMATION AND ERRORS
We take reasonable care to ensure that information on our website is accurate and current.
However, there may occasionally be typographical errors, technical errors or inaccuracies relating to product descriptions, pricing, availability, shipping information or other website content.
Where we identify an error, we may correct it.
If an error affects an order you have placed, we will contact you where reasonably possible and deal with the matter in accordance with applicable law.
We will not use an obvious website error to deprive you of rights you have under the Australian Consumer Law.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Roamie is not responsible for loss or damage arising from your use of our website where that loss or damage is caused by circumstances outside our reasonable control.
However, nothing in these Terms excludes, restricts or modifies:
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your rights under the Australian Consumer Law;
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any consumer guarantee that cannot lawfully be excluded;
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any liability that cannot legally be excluded or limited; or
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any rights or remedies that cannot legally be waived.
