SHIPPING POLICY
DISPATCH & DELIVERY
We endeavour to dispatch all orders within 1 business day, Monday to Friday, excluding Australian public holidays.
During peak trading periods, including product launches, promotional events and holiday periods, please allow 1–3 business days for dispatch.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery timeframes are estimates and are calculated from the date your order is dispatched. Actual delivery times may vary depending on your location, carrier network and customs clearance.
All Australian orders are dispatched from our Sydney warehouse.
AUSTRALIAN SHIPPING
We ship across Australia using Australia Post.
Standard Shipping
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$10 AUD flat rate
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FREE for orders over $149 AUD
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Estimated delivery: 2–6 business days from dispatch
Express Shipping
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$15 AUD flat rate
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Estimated delivery: 1–3 business days from dispatch
Tracking information will be provided once your parcel has been scanned by Australia Post.
Please note that delivery timeframes are estimates and may vary depending on your location and Australia Post's delivery network.
NEW ZEALAND SHIPPING
We ship to New Zealand using Australia Post and DHL Express.
Standard Shipping
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$30 AUD flat rate
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FREE for orders over $350 AUD
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Estimated delivery: 8–15 business days from dispatch
DHL Express
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$40 AUD flat rate
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Estimated delivery: 3–8 business days from dispatch
UNITED STATES SHIPPING
We ship to the United States using DHL Express.
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Shipping rates are calculated at checkout based on your order and delivery address.
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Estimated delivery: 3–8 business days from dispatch
SOUTH KOREA SHIPPING
We ship to South Korea using DHL Express.
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Shipping rates are calculated at checkout based on your order and delivery address.
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Estimated delivery: 3–8 business days from dispatch
ASIA SHIPPING
We ship to selected destinations across Asia using DHL Express.
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Shipping rates are calculated at checkout based on your destination and order.
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Estimated delivery: 3–8 business days from dispatch for major destinations.
UNITED KINGDOM SHIPPING
We ship to the United Kingdom using DHL Express.
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Shipping rates are calculated at checkout based on your order and delivery address.
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Estimated delivery: 5–8 business days from dispatch
INTERNATIONAL SHIPPING
We ship to selected international destinations using DHL Express.
Shipping rates are calculated at checkout based on your destination, order value and/or parcel weight.
Estimated delivery is generally 5–8 business days from dispatch, although delivery times may vary by destination.
All international orders include tracking.
Duties & Taxes outside of Australia
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.
These charges vary depending on the destination and order and may be payable by the recipient.
Roamie is not responsible for customs duties, taxes or other charges imposed by the destination country.
CUSTOMS & IMPORT CHARGES
For international orders, the recipient is responsible for complying with the customs and import requirements of the destination country.
If customs duties, taxes, clearance fees or other charges are imposed by the destination country, these may be payable by the recipient.
If an order is refused or abandoned because the recipient does not pay applicable customs charges, Roamie may be unable to refund the original shipping costs and any additional costs incurred in returning the parcel.
Customs processing may also result in delivery delays beyond the estimated delivery timeframe.
TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the tracking information to become active after the carrier receives and scans your parcel.
If your tracking information has not updated for several business days, please contact us at:
hello@roamiecollections.com
CHANGE OF ADDRESS
If you need to change your delivery address, please contact us at hello@roamiecollections.com as soon as possible.
We can only guarantee an address change if your order has not yet been dispatched.
Once an order has been dispatched, we may be unable to change the delivery address.
If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the order.
Address correction / reshipping fees
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Australia: $10 AUD
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International: Calculated based on the destination and applicable carrier charges
DELAYED, LOST OR DAMAGED ORDERS
Once an order has been handed to the carrier, delivery is subject to the carrier's network and delivery conditions.
If your parcel appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If your parcel is confirmed as lost or arrives damaged, please contact us at hello@roamiecollections.com and provide your order number and any relevant photographs or information so we can assist you.
DELIVERY TIMEFRAMES
The delivery timeframes provided on this page are estimates only and are not guaranteed delivery dates.
Delivery may take longer during:
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Public holidays
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Peak shopping periods
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Product launches
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Promotional events
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Severe weather
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Carrier disruptions
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Customs processing
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International border delays
