PRIVACY POLICY
Last updated: September 2026
1. ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how Roamie Collections ("Roamie", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit our website, purchase our products, contact us or otherwise interact with us.
Our website is operated using Shopify, which provides the ecommerce platform we use to operate our online store.
By using our website or providing us with your personal information, you acknowledge that you have read this Privacy Policy.
We are committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
2. WHAT PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Roamie.
This may include:
Contact information
-
Your name
-
Email address
-
Telephone number
-
Billing address
-
Delivery address
Order information
When you purchase from us, we may collect information such as:
-
Products purchased
-
Order number
-
Billing and delivery details
-
Payment status
-
Shipping and tracking information
-
Returns, refunds or exchanges
-
Communications relating to your order
We do not generally receive or store your full payment card details. Payments are processed through Shopify and/or third-party payment providers.
Account information
If you create an account with us, we may collect information associated with your account, such as your email address and account details.
Customer service information
If you contact us, we may collect information you choose to provide, including your name, contact details, order information and the contents of your communication.
Marketing information
If you subscribe to our mailing list or otherwise agree to receive marketing communications from us, we may collect your email address and information about your communication preferences.
Website and usage information
When you visit our website, certain information may be collected automatically, including:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Approximate location derived from your IP address
-
Pages visited
-
Products viewed
-
Referring website
-
Website interactions
-
Information about how you use our website
We may collect this information using cookies, pixels, analytics tools and similar technologies.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
-
directly from you when you place an order;
-
when you create an account;
-
when you subscribe to our mailing list;
-
when you contact us;
-
when you submit a review or other content;
-
when you participate in a promotion, competition or other activity;
-
automatically when you browse or interact with our website; and
-
from third-party service providers that help us operate our business.
We may also receive information from services connected to our website, such as Shopify, payment providers, shipping providers, analytics providers and advertising platforms.
Where required by law, we will take reasonable steps to notify you about the collection of your personal information and how it will be handled.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for purposes including:
Processing and fulfilling orders
We use your information to:
-
process payments;
-
confirm and fulfil orders;
-
arrange delivery;
-
provide tracking information;
-
process returns, refunds and exchanges; and
-
communicate with you about your purchases.
Customer service
We may use your information to:
-
respond to enquiries;
-
provide customer support;
-
investigate complaints;
-
assist with orders; and
-
communicate with you about our products and services.
Website operation
We use information to:
-
operate and maintain our website;
-
remember preferences;
-
improve website functionality;
-
understand how customers use our website; and
-
identify and resolve technical issues.
Marketing
Where permitted by law and, where required, with your consent, we may use your information to send you:
-
product updates;
-
new collection announcements;
-
promotional offers;
-
launch information;
-
newsletters; and
-
other marketing communications.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
We may continue to send non-marketing communications that are necessary to fulfil an order or provide a service, such as order confirmations, shipping updates or important account information.
Security and fraud prevention
We may use information to:
-
detect and prevent fraud;
-
investigate suspicious transactions;
-
protect our website and customers;
-
maintain website security; and
-
comply with legal obligations.
Legal and business purposes
We may use personal information where reasonably necessary to:
-
comply with applicable laws;
-
respond to lawful requests from authorities;
-
resolve disputes;
-
enforce our terms and policies;
-
protect our legal rights; or
-
operate and manage our business.
5. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate, understand and improve our website.
Cookies may help us:
-
remember items in your shopping cart;
-
remember preferences;
-
keep you signed in where applicable;
-
understand website traffic and usage;
-
measure the effectiveness of marketing;
-
provide relevant advertising; and
-
improve the shopping experience.
Our Shopify store may use Shopify's own cookies and technologies as well as technologies provided by third-party services.
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website, including some shopping and checkout features.
Shopify also provides information about how its cookies work in its own policies.
6. WHO WE SHARE PERSONAL INFORMATION WITH
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.
These may include:
Shopify
Our online store is operated using Shopify. Shopify may process information necessary to operate our store, process transactions and provide ecommerce services.
Payment providers
We may share relevant information with payment providers to process payments and prevent fraud.
Shipping and delivery providers
We may provide your name, delivery address, contact details and order information to shipping providers so that your order can be delivered.
Technology and service providers
We may use third-party providers for services such as:
-
website hosting;
-
ecommerce technology;
-
email marketing;
-
customer support;
-
analytics;
-
cloud storage;
-
fraud prevention;
-
advertising;
-
website security; and
-
business administration.
Professional advisers
Where necessary, we may disclose information to professional advisers such as accountants, lawyers, insurers or other professional service providers.
Legal requirements
We may disclose information where required or authorised by law, including in response to lawful requests from government authorities or courts.
We do not sell your personal information as a standalone product or service.
7. INTERNATIONAL DISCLOSURE OF PERSONAL INFORMATION
Some of the companies we use to operate our website and business may store or process personal information outside Australia.
These may include Shopify and other technology, payment, analytics, advertising, cloud storage and service providers.
Depending on the services we use, personal information may be processed in countries including the United States and other countries where our service providers operate.
Where applicable, we take reasonable steps to ensure that overseas disclosures are handled in accordance with Australian privacy requirements.
Because our service providers and their infrastructure may change over time, the countries in which information is processed may also change.
8. HOW WE STORE AND PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the information and the circumstances, security measures may include:
-
secure ecommerce technology;
-
access controls;
-
password protection;
-
authentication measures;
-
secure payment processing;
-
restricted access to customer information; and
-
security measures provided by our technology and service providers.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
You should take reasonable steps to protect your own account and login information and should not share passwords with others.
9. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors including:
-
whether you have an active customer relationship with us;
-
whether the information is required to provide a service;
-
legal and accounting requirements;
-
resolving disputes;
-
preventing fraud; and
-
protecting our legal rights.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or operational requirements that require us to retain it.
10. MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from Roamie, we may send you information about:
-
new products;
-
new collections;
-
product launches;
-
promotions;
-
special offers;
-
events; and
-
other Roamie news.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our marketing emails or by contacting us at:
hello@roamiecollections.com
Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to an order you have placed.
11. REVIEWS AND USER-GENERATED CONTENT
If you submit a product review, photograph, testimonial, comment or other content to Roamie, the information you choose to submit may be displayed publicly on our website or through our social media or marketing channels.
Please do not include personal information that you do not want to be made publicly available.
If you submit content containing another person's personal information, you should ensure that you have their permission where required.
We may moderate or remove user-generated content where reasonably necessary.
12. CHILDREN'S PRIVACY
Our website and online store are intended for general consumers and are not directed specifically at children.
Roamie products may be suitable for different age groups depending on the product and its safety warnings. Product safety information is provided with applicable products.
We do not knowingly request or intentionally collect personal information directly from children where parental involvement is required by applicable law.
If you believe a child has provided personal information to us without appropriate permission, please contact us at:
hello@roamiecollections.com
We will consider reasonable requests to delete the information, subject to any legal obligations requiring us to retain it.
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social media platforms or other services.
These third parties operate independently from Roamie and may have their own privacy policies and terms.
If you follow a link to a third-party website, we recommend reviewing that website's privacy policy before providing personal information.
We are not responsible for the privacy practices or security of third-party websites that we do not control.
14. YOUR PRIVACY RIGHTS
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
-
request access to personal information we hold about you;
-
request correction of inaccurate or incomplete personal information;
-
make a complaint about how we have handled your personal information; and
-
withdraw consent where we rely on your consent to handle your information.
These rights are subject to applicable legal exceptions.
If you would like to request access to or correction of your personal information, please contact us using the details below.
We may need to verify your identity before responding to a request.
15. ACCESSING OR CORRECTING YOUR INFORMATION
You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact:
hello@roamiecollections.com
We will respond to your request within the timeframe required by applicable law.
16. PRIVACY COMPLAINTS
If you have a concern or complaint about how Roamie has handled your personal information, please contact us first:
Email: hello@roamiecollections.com
Please provide enough information for us to understand your concern and, where possible, include the relevant order number or other information that may help us investigate.
We will review and respond to your complaint within a reasonable timeframe and in accordance with applicable privacy requirements.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
You can find information about making a privacy complaint at:
Office of the Australian Information Commissioner (OAIC)
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
-
our business;
-
our website;
-
the services we use;
-
how we collect or use personal information; or
-
applicable privacy laws and requirements.
